Cynteo Alert Bridge Documentation

Connect Azure Monitor alerts to SolarWinds Service Desk automatically

Changelog

All notable changes to Cynteo Alert Bridge.


Version 1.4.5 (Latest) - October 2025

Fixed

  • ✅ Incident resolution now correctly updates SolarWinds state
  • ✅ Smart comment deduplication prevents ticket spam
  • ✅ Improved error handling for API timeouts
  • ✅ Fixed timezone handling in incident timestamps

Added

  • 🎯 New priority mapping options
  • 📊 Enhanced logging and diagnostics
  • 🔍 Better error messages in run history

Changed

  • ⚡ Improved performance for high-volume alerting
  • 📝 Updated documentation with more examples

Version 1.4.0 - September 2025

Added

  • 🎉 Support for custom incident categories
  • 🔄 Automatic retry logic for transient failures
  • 📧 Email notifications for configuration issues

Fixed

  • Fixed issue with special characters in alert names
  • Resolved duplicate incident creation edge case

Version 1.3.0 - August 2025

Added

  • 🚀 Severity filtering options
  • 🔐 Key Vault integration for API tokens
  • 📊 Run history retention extended to 30 days

Changed

  • Improved deduplication algorithm
  • Optimized Logic App workflow

Version 1.2.0 - July 2025

Added

  • 📱 Support for Activity Log alerts
  • 🎨 Rich HTML formatting in incident descriptions
  • 🔗 Direct links to Azure Portal in incidents

Fixed

  • Fixed handling of resolved alerts
  • Improved error messages

Version 1.1.0 - June 2025

Added

  • 🌍 Multi-region support
  • 📈 Enhanced metrics and monitoring
  • 🔄 Auto-update capability

Version 1.0.0 - May 2025

Initial Release

  • ✅ Metric alert support
  • ✅ Log alert support
  • ✅ Incident creation and updates
  • ✅ Priority mapping
  • ✅ Smart deduplication

Upcoming Features

See our Roadmap for planned features.


Upgrade Guide

Automatic Updates

Alert Bridge automatically updates to the latest version. No action required.

Breaking Changes

None in current version. All updates are backward compatible.


Questions? Contact support@cynteocloud.com