SolarWinds Service Desk
SolarWinds Service Desk Integration
Complete guide for integrating Cynteo Alert Bridge with SolarWinds Service Desk.
Overview
Cynteo Alert Bridge seamlessly integrates with SolarWinds Service Desk (formerly Samanage) to automatically:
- Create incidents from Azure Monitor alerts
- Update incidents as alerts continue or escalate
- Resolve incidents when alerts clear
- Add context-rich comments throughout the lifecycle
Getting Started
Step 1: SolarWinds Prerequisites
Ensure your SolarWinds instance is ready:
- Active SolarWinds Service Desk account
- Administrator access to generate API tokens
- Incident categories configured (optional)
- Assignment groups set up (optional)
Step 2: Generate API Token
Follow our detailed guide to generate your API token:
Generate SolarWinds API Token →
Step 3: Configure Categories
Set up categories for organized incident tracking:
Step 4: Deploy Cynteo Alert Bridge
With your API token ready, deploy Cynteo Alert Bridge from Azure Marketplace.
SolarWinds-Specific Features
Incident Field Mapping
Cynteo Alert Bridge populates these SolarWinds fields:
| SolarWinds Field | Source | Customizable |
|---|---|---|
| Name | Alert rule name | ✅ Prefix configurable |
| Priority | Alert severity | ✅ Mapping configurable |
| Description | Alert details | ❌ Auto-generated |
| Category | Configuration | ✅ During deployment |
| Subcategory | Configuration | ✅ During deployment |
| Requester | Configuration | ✅ During deployment |
| Assignee Group | Configuration | ✅ During deployment |
Priority Mapping
Default severity-to-priority mapping:
| Azure Severity | SolarWinds Priority |
|---|---|
| Sev0 (Critical) | Critical |
| Sev1 (Error) | High |
| Sev2 (Warning) | Medium |
| Sev3 (Informational) | Low |
| Sev4 (Verbose) | Low |
Custom mappings can be configured during deployment.
Category Structure
SolarWinds uses a two-level category hierarchy:
Category
└── Subcategory
Default:
Infrastructure
└── Azure Monitor
You can specify custom categories during deployment.
Documentation
Setup Guides
- Initial Setup - Complete SolarWinds configuration
- API Token Management - Generate and rotate tokens
- Categories & Priorities - SolarWinds categorization
- Incident Fields - SolarWinds field mapping
- Custom Categories - Advanced categorization
Troubleshooting
- Common Issues - SolarWinds-specific problems
- API Errors - SolarWinds API error codes
- Authentication Issues - Token problems
API Information
SolarWinds API Endpoints
Cynteo Alert Bridge uses these SolarWinds API endpoints:
- Incidents API:
https://api.samanage.com/incidents.json - Comments API:
https://api.samanage.com/incidents/{id}/comments.json - Categories API:
https://api.samanage.com/categories.json
Rate Limits
| SolarWinds Plan | Requests/Hour |
|---|---|
| Trial | 100 |
| Standard | 1,000 |
| Premium | 5,000 |
| Enterprise | Custom |
Cynteo Alert Bridge automatically queues requests to stay within limits.
Support
SolarWinds Resources
Cynteo Support
- Email: support@cynteocloud.com
- Documentation: cab-docs.cynteocloud.com
Ready to get started? Set up SolarWinds →
Pages in this section:
Incident Fields Reference
Complete reference of what data Cynteo Alert Bridge sends to SolarWinds Service Desk incidents
Initial Setup
Configure SolarWinds for Cynteo Alert Bridge integration
Categories & Priorities
Configure SolarWinds categories and priority mappings
Custom Categories
Configure custom SolarWinds categories for your Azure alerts
SolarWinds API Token
How to generate and manage SolarWinds Service Desk API tokens