Platform Integration Guides
Platform Integration Guides
Cynteo Alert Bridge integrates with leading ITSM platforms. Select your platform below for specific setup instructions.
Supported Platforms
✅ SolarWinds Service Desk
Fully supported with comprehensive documentation.
- Setup Guide - Configure SolarWinds for Cynteo Alert Bridge
- API Token Guide - Generate and manage API tokens
- Categories & Priorities - Configure incident categorization
Coming Soon
🔜 ConnectWise Manage & PSA
Target: Q4 2025 - Q1 2026
Full ConnectWise integration for MSPs:
- Board-based routing
- Ticket owner assignment
- Company/contact mapping
- Priority and status synchronization
- Multi-customer support
Perfect for MSPs managing multiple customer tenants.
🔜 ServiceNow
Target: Q2 2026
Enterprise ServiceNow integration:
- Incident creation and updates
- Assignment group routing
- Custom field mapping
- CMDB integration
🔜 Jira Service Management
Target: Q2 2026
Jira integration for development teams:
- Issue creation and transitions
- Custom workflows
- Project-based routing
- Labels and components
Request a Platform
Don’t see your ITSM platform? Let us know!
Email: support@cynteocloud.com
Subject: “Platform Request: [Your Platform]”
Include:
- Platform name and version
- Your use case
- Number of users/alerts
- Timeline requirements
We prioritize platform integrations based on customer demand.
Platform Requirements
All supported platforms must provide:
- ✅ REST API for incident/ticket management
- ✅ Authentication (API token, OAuth, or similar)
- ✅ Incident lifecycle support (create, update, resolve)
- ✅ Comment/note capabilities
- ✅ Custom field support (optional)
Questions? Contact support@cynteocloud.com
Pages in this section:
SolarWinds Service Desk
Complete integration guide for SolarWinds Service Desk
ConnectWise Manage & PSA
ConnectWise integration for MSPs (Coming Q4 2025 - Q1 2026)