Quick Start Guide

Get Cynteo Alert Bridge running in 15 minutes.

Prerequisites

Before you begin, make sure you have:

• Azure subscription (with Owner or Contributor role)
• SolarWinds Service Desk account
• SolarWinds API token (Generate here)
• At least one Azure Monitor alert configured

Step 1: Deploy from Azure Marketplace

1.1 Find Cynteo Alert Bridge

1. Go to Azure Marketplace
2. Search for “Cynteo Alert Bridge for SolarWinds”
3. Click “Get It Now”
4. Click “Continue” to go to Azure Portal

1.2 Fill in Deployment Form

Basics Tab:

• Subscription: Select your Azure subscription
• Resource Group: Create new (e.g., rg-alert-bridge) or select existing
• Region: Same region as your resources (e.g., East US)
• Application Name: Give it a friendly name (e.g., alert-bridge-prod)

SolarWinds Configuration Tab:

• API Token: Paste your SolarWinds API token
• Base URL: Usually https://api.samanage.com (default)
• Requester Email: Email for created incidents (e.g., azure-monitor@yourcompany.com)

Alert Configuration Tab:

• Priority Mapping:
  • Sev0 → High
  • Sev1 → High
  • Sev2 → Medium
  • Sev3 → Low
• Category: Infrastructure (or your preferred category)
• Subcategory: Azure Monitor (or your preferred subcategory)

Notifications Tab:

• Email: Your email for usage notifications

1.3 Review and Create

1. Click “Review + create”
2. Review settings
3. Click “Create”
4. Wait ~5 minutes for deployment

Step 2: Get Webhook URL

Once deployment completes:

1. Go to your resource group
2. Find the Logic App (name: logicapp-*)
3. Click “Overview”
4. Copy the “Webhook URL” (you’ll need this next)

Example URL:

https://prod-123.eastus.logic.azure.com:443/workflows/.../triggers/manual/paths/invoke?...

Step 3: Configure Azure Monitor Alert Action Group

3.1 Create Action Group

1. In Azure Portal, search for “Monitor”
2. Click “Alerts” → “Action groups”
3. Click "+ Create"

Basics:

• Subscription: Your subscription
• Resource Group: Same as Alert Bridge
• Action group name: alert-bridge-solarwinds
• Display name: SolarWinds

Actions:

• Action type: Webhook
• Name: Send to SolarWinds
• Webhook URL: Paste URL from Step 2
• Enable common alert schema: ✅ YES (Important!)

Click “Review + create” → “Create”

3.2 Add to Alert Rules

For each alert you want sent to SolarWinds:

1. Go to Monitor → Alerts → Alert rules
2. Select an alert rule
3. Click “Edit”
4. Under “Actions”, click "+ Action group"
5. Select alert-bridge-solarwinds
6. Click “Save”

Step 4: Test It!

4.1 Trigger a Test Alert

Option A: Use existing alert

• Wait for an alert to naturally fire

Option B: Create test alert

1. Monitor → Alerts → + Create → Alert rule
2. Select a resource (e.g., VM)
3. Condition: CPU > 1% (will fire immediately)
4. Actions: Select alert-bridge-solarwinds
5. Save and wait 1-2 minutes

4.2 Verify in SolarWinds

1. Go to SolarWinds Service Desk
2. Check Incidents list
3. You should see a new incident:
   • Title: Azure Alert: [Your Alert Name]
   • Priority: Based on severity mapping
   • Description: Rich HTML with alert details

If you don’t see it: Check Troubleshooting Guide

Step 5: Test Alert Resolution

5.1 Resolve the Alert

• If you created a test alert with CPU > 1%, delete the alert rule
• If using real alert, wait for condition to clear

5.2 Verify in SolarWinds

1. Go to the incident created in Step 4.2
2. Wait ~2 minutes
3. Incident should show:
   • State: Resolved
   • Resolution Description: “Resolved automatically by Azure Monitor…”
   • Comment: Details about resolution

✅ You’re Done!

Your Azure Monitor alerts are now automatically creating SolarWinds incidents!

Next Steps

Customize Your Integration

• Priority Mapping - Adjust severity-to-priority mapping
• Severity Filtering - Ignore specific alert severities
• Custom Categories - Use your SolarWinds categories
• Comment Deduplication - Control update frequency

Monitor Usage

• View usage in Azure Portal (Resource Group → Managed Application)
• Receive email notifications at 80% and 100% of plan limits
• Upgrade plan if needed

Get Support

• Documentation: All Guides
• Troubleshooting: Common Issues
• Email: support@cynteocloud.com

Common Questions

Q: Do I need to configure anything in SolarWinds?
A: No! Just make sure your API token has permission to create incidents.

Q: Will this create duplicate tickets?
A: No, Alert Bridge tracks alerts and updates the same ticket if an alert fires multiple times.

Q: What happens if an alert fires then resolves then fires again?
A: A new incident will be created for the second occurrence.

Q: Can I use this with multiple Azure subscriptions?
A: Yes! Deploy Alert Bridge in each subscription, or use one deployment and add action groups in each subscription pointing to the same webhook URL.

Q: What’s included in the free trial?
A: Full functionality, up to your plan’s alert limit, for 30 days. No credit card required.

Need help? Check our troubleshooting guide or contact support.