Cynteo Alert Bridge for SolarWinds Service Desk

Connect Azure Monitor alerts to your SolarWinds Service Desk automatically

🚀 What is Cynteo Alert Bridge?

Cynteo Alert Bridge is a fully managed integration that automatically creates, updates, and resolves SolarWinds Service Desk incidents based on your Azure Monitor alerts.

Key Features

• ✅ Automatic Incident Management - Create tickets when alerts fire, update when they continue, resolve when they clear
• ✅ Smart Deduplication - Multiple alerts for the same issue update one ticket, not create duplicates
• ✅ Rich Context - Incidents include alert details, metrics, resource information, and direct links to Azure Portal
• ✅ Configurable Mapping - Map Azure alert severity to SolarWinds priority levels
• ✅ Secure & Compliant - No credentials stored, uses Azure Managed Identity and Key Vault
• ✅ Zero Maintenance - Fully managed solution, automatic updates included

📋 How It Works

Azure Monitor Alert Fires
        ↓
Cynteo Alert Bridge (Logic App)
        ↓
SolarWinds Service Desk Incident Created

When an alert fires:

1. Azure Monitor sends webhook to Alert Bridge
2. Alert Bridge checks if ticket already exists for this alert
3. Creates new incident OR updates existing incident
4. When alert resolves, incident is automatically marked as resolved

🎯 Perfect For

• IT Operations Teams - Centralize Azure alerts in your ITSM system
• MSPs - Manage multiple customer Azure environments
• DevOps Teams - Bridge monitoring and ticketing systems
• Enterprise IT - Ensure SLA compliance with automated ticketing

💰 Pricing

All plans include a 30-day free trial. No credit card required during trial.

Soft Limits: Plans use soft limits. You’ll receive notifications at 80% and 100% usage. No service interruption.

🚀 Quick Start

Prerequisites

Before deployment, ensure you have:

• Azure subscription with appropriate permissions
• SolarWinds Service Desk account
• SolarWinds API token (How to generate)

Deployment Process

1. Find Cynteo Alert Bridge in Azure Marketplace
2. Start deployment and provide required information
3. Configure settings:
   • Azure subscription and resource group
   • SolarWinds API credentials
   • Incident preferences (category, priority mapping)
   • Contact email for notifications
4. Deploy (~5-10 minutes)
5. Connect Azure Alerts via Action Groups

That’s it! Azure alerts will now automatically create and manage SolarWinds incidents.

For detailed deployment instructions, see the Quick Start Guide.

📚 Documentation

Getting Started

• Quick Start Guide
• SolarWinds Setup
• Azure Monitor Configuration

Configuration Guides

• Configure Alert Action Group
• Priority Mapping
• Severity Filtering
• Custom Categories

Reference

• Incident Fields
• Alert Schema
• Environment Variables

Troubleshooting

• Common Issues
• Deployment Errors
• Alert Not Creating Tickets

🔒 Security & Privacy

• No Data Storage - Alert data is processed in real-time, not stored
• Encrypted Secrets - API tokens stored in Azure Key Vault
• Managed Identity - No hardcoded credentials
• Private Deployment - Resources deployed to YOUR subscription
• SOC 2 Compliant - Meets enterprise security standards

Read our Security Overview

💬 Support

• Documentation: cab-docs.cynteocloud.com
• Email: support@cynteocloud.com
• Response Time: < 24 hours (< 4 hours for Enterprise)

🔗 Links

• Azure Marketplace Listing
• API Documentation
• Changelog
• Roadmap

Ready to get started? Deploy from Azure Marketplace or Contact Sales